Client Service Chronicles

Absolutely. At Prisco, we celebrate individuality. We offer bespoke sizing and length alterations for all our organic mulberry silk gowns and cotton-velvet blazers. Simply select the "Bespoke Fit" size swatch on our product pages or email our Private Concierge at concierge@priscofashion.com immediately after placing your order to schedule a virtual measurement consultation.

Our Celestial Chronograph series supports complimentary case-back custom diamond-drag engraving. You can specify up to 3 initials and a significant date (DD.MM.YY) during checkout. Since all custom engravings are hand-carved by our master watchsmiths, please allow an additional 2-3 business days of crafting time before shipment.

We dispatch all orders via fully insured, signature-required luxury courier services. We offer **Complimentary Standard White-Glove Shipping** on all orders above $200 (transit time: 3-5 business days). For urgent ensembles, we provide **Overnight Express Air** via DHL/FedEx for a flat fee of $35.00.

Yes, Prisco delivers to over 120 countries worldwide. To provide a seamless delivery experience, all international shipments are sent **DDP (Delivery Duty Paid)**. This means all import tariffs, local customs clearance, and VAT charges are calculated and paid automatically by us. No unexpected handling invoices will be issued to you at transit doors.

We want you to be completely captivated by your Prisco designs. We accept returns of unworn, unaltered, and unwashed products in original packaging with intact security tags within 14 days of purchase. Note that customized/monogrammed watches and custom-tailored velvet blazers are curated specifically for you and are thus final sale.

Absolutely. To assert our commitment to craftsmanship, all Celestial watches and gold links carry our **Lifetime Atelier Warranty**. This warranty covers all mechanical watch movement malfunctions and premature metal fading. Simply return the watch or jewelry to our Manhattan showroom, and we will repair or refinish the items free of charge.